Questions about order
Can I place an order by phone?
We are an online store and ordering takes place online. It is easy to place an order - just a couple of clicks. If you need any help with placing an order, please, contact us by using the contact form.
How to pay for an order?
When receiving an order in the "Customer Service Center" you can pay for the order with "Cash" or with a "Bank card". When placing an order on the site, you can pay for the order by "Bank card", "Bank transfer" or make a purchase "On lease".
When will my order be ready?
Information about the current and future status of an order can be found on the "Order Information page". When your order is ready, you will receive a notification.
How do I return a purchase?
You can familiarize yourself with the procedure for a partial or full refund of an order on the page "Warranty and the right to return" in the section "How to return a purchase".
Questions about delivery
How to track my order?
The current order status can be seen in the “My orders” section of our website. It is possible to see past, present and future statuses of your order. Whenever something a status change
occurs we send out a informative email.
How to find out when the courier arrives?
The courier will not come to you suddenly: he will definitely contact you in advance and specify the delivery time of the order. Orders are delivered on weekdays during business
hours.
I want my order to be carried into my home. Do I have to pay extra for this?
Yes. If you are unable to carry your order inside your house, we can do it for you, for an extra fee.
How long is an item stored for in a pickup point?
The package is stored for 5-7 days. In the event that pick-up points are overcrowded, this period may be reduced. We ask you to pick up the parcel as soon as you receive a
delivery notification.
How to receive free delivery?
Free delivery can be acquired by placing an order for a specific sum or by using a promo code. Promo codes can be received through our newsletters by email.
Questions about product
I see a product on the site - can I come and pick it up?
To receive the desired product, place an order online, specifying a convenient form of delivery and payment for the order. When your order is ready, you will receive a notification.
How can I find out additional information regarding a specific item?
To receive additional information regarding an item, it's contents or delivery options, please, contact us using either the contact form or by email.
How to find out about the cost of an item?
Information about the cost of the product will be published on the product description page. Stay tuned for the updated information on the page of the desired product.
Is it possible to receive warranty repair without a warranty card?
Yes, by showing proof of purchase, such as a receipt. The warranty card can be found on the site “Information about order” in the “Additional details” page. You need to fill in the serial number yourself by copying it from the item.
What documents confirm the product warranty?
The warranty is confirmed by purchase documents, such as receipts.
addtional information
For additional information about Delivery, Warranty and right of return, How to buy?, Corporate department,
please write to us at info-az@dico.ee or
call us at 00372 5590 0275
Diana Company OÜ
Väike-Paala tn 2, 11415 Tallinn, Estonia
AS SEB PANK
IBAN:EE921010220292778224 SWIFT: EEUHEE2X
info-az@dico.ee
+372 5590 0275
Mon: 10:00-17:00, Sat:
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